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FAQs
Bookings
23
How do I make a booking?
How do I know that my booking is confirmed?
How do I request or re-send my e-ticket?
What happens if I make a booking and do not receive any confirmation?
What is the difference between a direct flight, a non-stop flight and a flight with a connection?
See all 23 articles
Payments
7
How do I pay for my booking?
Why am I not given the option to pay with EFT, SID?
When do I pay for my booking?
Is it safe to make the payment online?
Can I pay with two different credit cards?
See all 7 articles
Tickets
3
When and how will I receive my ticket?
Where can I find my reference number to check-in?
Will I receive a ticket from low cost carriers?
Changes and Cancellations
10
Can I change the dates on my ticket?
Can I get a quote for changes to my booking?
What if I booked a ticket with more than one flight and only want to use some of the flights and cancel the other/s?
Can I change departure or destination city on my booking / ticket?
Can I change the passenger name on my ticket?
See all 10 articles
Products
6
How do I book special baggage, for example sporting equipment?
How do I make a seat and meal request?
Do you provide visa information?
What Products are available to the South African Market?
Why should I purchase your Cancellation refund anytime any reason?
See all 6 articles
Useful Information
10
When do I check in and at which terminal?
How much luggage can I take with me?
What am I not allowed to bring on board?
Will my luggage be checked through even though I have a transfer to my final destination?
Do I need a passport?
See all 10 articles